Lose the tech.

Get back to reality!

EFFICIENCIES

PLANNING

IMPLEMENT

TESTIMONIALS

LIUL DALA

GLOBAL CO.

Michael Maas delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

Once we have executive buy-in, we oversee the implementation process from start to finish.

We identify technology, training, and processes to take your service team to the next level. 

SEASONED PROS

ASSESSMENT

Michael Maas monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

OUR SERVICES

Michael Maas uses surveys, interviews, and observation to conduct a comprehensive service audit.

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

Business Consulting