Lose the tech.
Get back to reality!
“Michael Maas delivered everything they promised. Our customer satisfaction levels are at an all-time high!”
Once we have executive buy-in, we oversee the implementation process from start to finish.
We identify technology, training, and processes to take your service team to the next level.
Michael Maas monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.
Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.
Michael Maas uses surveys, interviews, and observation to conduct a comprehensive service audit.